Quality management and supply chain management hybrid approach to manufacturing firms’ performance.
Abstract
Purpose – Quality management and supply chain management hybrid literature is growing, however, there is a paucity of such studies from Africa and Nigeria specifically. The study seeks to establish supply chain practices that benefit the most from quality management implementation, as well as establish which supply chain practice acts as the most reliable mediator in the relationship between quality management and organisational. These are literature gaps that have been exploited in this study.
Design/methodology/approach – The study had a population of 804 manufacturing firms; and drew a sample of 267 firms. Analysis was done using percentages and a structural equation model.
Findings – quality management as a strategy continues to prove relevant in manufacturing industries. Quality management had a significant effect on all measurement constructs of supply chain management except supply chain information sharing. The study reveals that quality management had the most impact on supplier partnership. Also, supplier relationship had most mediating effect on the relationship between quality management and organisational performance.
Practical implications – Practitioners interested in improving supplier partnership, materials handling and efficient utilisation of resources should consider the use of quality management in their pursuit. As the study findings support these claims. The application of other operations strategies might be considered when trying to improve supplier relationship and customer relationship as the model reveals that quality management effect on these practices are very minimal.
Originality/value – The study adds to the literature of quality and supply chain hybrid studies by considering the role of exclusive supply chain practices on quality management and organisational performance relationship in the Nigerian business context. The study also enriches the discussion by highlighting the effect of quality management on exclusive supply chain practices.
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