The learning organization and its effects on attitudes, behaviors, and organizational climate

Maria Leonor Pires


Purpose: The purpose of this research is to analyze the perceptions of the learning organization and its effects on attitudes, in this case affective organizational commitment, on organizational citizenship behaviors (OCB) and on service climate, as well as the relationships between these constructs.

Methodology: The research was conducted using a sample of 93 individuals, surveyed through a self-administered questionnaire. We used confirmatory factor analysis to assess construct validity. The study of the relationships between the variables was conducted using structural equations systems analysis.

Findings: This research found relationships between perceptions of learning organization and affective organizational commitment, service climate as well as with OCB. The analysis showed the existence of a direct positive effect between the perceptions of learning organization and affective organizational commitment, as well as with service climate; the relationship between learning organization and OCB is fully mediated by affective organizational commitment.

Research limitations/implications: A convenience sample was used, with a small size and composed mostly of men, which cannot be considered representative. Another limitation is that this is a cross-sectional study, which does not allow the inference of causal relationships between the variables, which are established in accordance with the literature.

Originality/Value: Little attention has been paid to the internal effects of learning organization perceptions. Our research focuses on internal factors that, when affected by learning organization, could potentially explain better adaptation to changes and thus induce better performance.

Keywords: Learning Organization, Organizational Commitment, Organizational Citizenship Behavior, Service Climate.

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