Working conditions and organizational support influence on satisfaction and performance

Maria Leonor Pires



Purpose - The purpose of this paper is to analyze the perceptions of working conditions (e.g. payment, training, work life balance (WLB)), organizational support and their effects on satisfaction with working conditions and job performance. Characterization variables considered relevant were included.

Design/methodology/approach - A sample of 43850 individuals, from 35 European countries, inquired by questionnaire, from European Work Conditions Survey 2015 was analyzed. The study of relationships was conducted trough hierarchical linear regression.

Originality/Value- These findings allow us to discuss the importance of compensation, WLB, and organizational support for workers satisfaction and performance.

Findings – The results showed (a) most of characterization variables had a low or non-significant effect on criteria variables; (b) the best predictors for satisfaction with work conditions were payment, WLB, and organizational support, particularly direct management support; (c) for job performance the relevant predictors were tenure, WLB and organizational support.

Research limitations/implications - Cross-sectional design does not allow to establish causal relations between the variables. The exclusive use of self-reported questionnaires can influence results trough common method variance. The low explanatory power of job performance model calls for an alternative model design.

Practical implications - Organizations seeking to increase satisfaction should recognize the importance of payment, WLB, and organizational support.

Keywords: Working conditions, satisfaction, organizational support, performance

Article classification: Research paper

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