Relacionando empowerment e orientação empreendedora: Análise dos estabelecimentos hoteleiros do Norte de Portugal

Orlando Lima Rua, Sónia Rodrigues

Abstract


Propósito: O objetivo fundamental deste estudo é analisar a relação entre empowerment e orientação empreendedora dos estabelecimentos hoteleiros da Região do Norte de Portugal.

Metodologia/abordagem: Para tal, utilizamos uma abordagem quantitativa recorrendo à aplicação de um inquérito por questionário ao qual responderam 44 gestores de topo dos estabelecimentos hoteleiros da Região do Norte de Portugal, tendo-se aplicado como técnica estatística o modelo de equações estruturais (MEE) com recurso ao Partial Least Squares.

Resultados: O estudo empírico mostrou existir uma relação positiva e significativa entre empowerment e orientação empreendedora, no âmbito da análise dos referidos estabelecimentos.

Limitações da investigação: Amostra por conveniência respeitante exclusivamente a base de dados da AHRESP.

Implicações práticas: Este estudo permitirá, por um lado, a capacitação dos colaboradores como intra-empreendedores, e, por outro, na adoção de novos estilos de liderança pela gestão de topo das organizações estudadas, com enfâse no empowerment para a potenciar a orientação empreendedora.

Originalidade/valor: Destaca-se ainda o caráter pioneiro na análise dos impactos do empowerment na orientação empreendedora nos estabelecimentos hoteleiros do Norte de Portugal.

 

Palavras-chave: empowerment; orientação empreendedora; estabelecimentos hoteleiros; Norte de Portugal; PLS-MEE.

 


Full Text:

PDF

References


AHRESP (2014). Lista de Contactos de Estabelecimentos Hoteleiros Associados da AHRESP. Porto: AHRESP.

Arham, A., & Muenjohn, N. (2012). Leadership and organisational performance in Malaysian SMEs: The mediating role of entrepreneurial orientation. Business and Information, 31-41.

Arnett, D., Lavarie, D., & McLane, C. (2002). Using Job Satisfaction and pride as internal-marketing tools. The Cornell Hotel and Restaurant Administration Quarterly, 43 (2), 87-96.

Baron, J., & Hannan, T. (2002). Organizational blueprints for success in hightech start-ups: lessons from the stanford project on emerging companies. California Management Review, 44 (3), 8-36.

Brockbank. (1999). If HR were really strategically proactive: present and future in RH's contribution to competitive advantage. Human Resource Management, 38(4), 337-352.

Bryman, A., & Cramer, D. (2012). Quantitative Data Analysis with IBM SPSS 17, 18 & 19: A Guide for Social Scientists. Routledge.

Brymer, R. A. (1991). Employee empowerment: a guest-driven leadership strategy. The Cornell Hotel and Restaurant Administration Quarterly, 58-68.

Campenhoudt, L. V., & Quivy, R. (2008). Manual de investigação em Ciências Sociais. Lisboa: Gradiva Publicações.

Cardon, M., & Stevens, C. (2004). Managing human resources in small organization: what do we know? Human Resources Management Review, 14 (3), 295-323.

Carmines, E., & Zeller, R. A. (1979). Reliability and Validity Assessment. Newbury Park, CA: Sage Publications.

Cepeda, G., & Roldán, J. L. (2004). Aplicando en la práctica la técnica PLS en la Administración de Empresas. XIV Congreso Nacional ACEDE, 74-78.

Chin, W. W. (1998). The Partial Least Squares Approach to Structural Equation Modeling. Mahwah, New Jersey, London: Lawrence Erlbaum Associates, Publisher.

Chin, W. W. (2010). How to write up and report PLS analyses. In V. Esposito Vinzi, W. W. Chin, J. Henseler & H. Wang (Eds.), Handbook of partial least squares: Concepts, methods and applications (pp. 655-690). Berlin, Germany: Springer-Verlag.

Chin, W. W., & Newsted, P. R. (1999). Structural Equation Modeling Analysis with Small Samples Using Partial Least Squares. In R. Hoyle (Ed.) Statistical Strategies for Small Sample Research (pp. 307-341). Thousand Oaks, CA: Sage Publications.

Conger, J. A., & Kanugo, R. N. (1988). The empowerment process: integrating theory and practice. Academy of Management Review, 13(3), 471-482.

Covin, J., & Walles, J. (2012). The measurement of entrepreneurial orientation. Entrepreneurship Theory and Practice, 37(4), 677-702.

Covin, J. G., & Slevin, D. P. (1989). Strategic management of small firms in hostile and beging environments. Strategic Management Journal, 10(1), 75-87.

Covin, J., & Slevin, D. (1991). A conceptual model of entrepreneurship as firm behavior. Entrepreneurship: Theory & Practice, 16(1), 7–25.

Covin, J. G., & Slevin, D. P. (1998). The influence of organization structure on the utility of an entrepreneurial top management style. Journal oh Management Studies, 25(3), 217-234.

Cunningham, I., & Hyman, J. (1999). The poverty of empowerment? A critical case study. Personnel Review, 28(3), 192-207.

Davis, J., Bell, R., Payne, G., & Kreiser, P. (2010). Entrepreneurial orientation and firm performance: the moderating role of managerial power. American Journal of Business, 25(2), 41-54.

Dess, G. G., & Lumpkin, G. T. (2005). The role of entrepreneurial orientation in stimulating effective corporate entrepreneurship. Academy of Management Executive, 19(1), 147-156.

Fernandez, S., & Moldogaziev, T. (2013). Employee empowerment, employee attitudes and performance: testing s causal model. Public Administration Review, 73(3), 490-506.

Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.

Figueiredo, F. (2015). Emprego no turismo do Porto cresce em parte à custa da precariedade e clandestinidade. (Lusa, Entrevistador) Recuperado em 15 de outubro de 2015 de http://www.rtp.pt/noticias/economia/emprego-no-turismo-do-porto-cresce-em-parte-a-custa-da-precariedade-e-clandestinidade_n838430.

Gefen, D., & Straub, D. (2005). A Practical Guide To Factorial Validity Using PLS-Graph: Tutorial And Annotated Example. Communications of the Association for Information Systems, 16, 91-109.

Hair, J., Babin, B., Money, A., & Samouel, P. (2005). Fundamentos de Métodos de Pesquisa em Administração. Porto Alegre: Bookman.

Hair, J., Black, W., Babin, B., Anderson, R., & Tatham, R. (2006). Multivariate Data Analysis. New York: Prentice Hall.

Hair Jr. J. F., Hult, G. T. M., Ringle, C. & Sarstedt, M. (2014). A Primer on Partial least squares structural equation modeling (PLS-SEM). Los Angeles | London | New Deli | Singapore | Washington DC: Sage Publications.

Hayton, J. C. (2003). Strategic human capital management in SME’s: an empirical study of entreprenurial performance. Human Resource Management Journal, 42(4), 375-391.

Henseler, J.; Ringle, M. & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135.

Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing, in Rudolf R. Sinkovics, Pervez N. Ghauri (ed.) New Challenges to International Marketing (Advances in International Marketing, Volume 20, Emerald Group Publishing Limited, pp.277–319.

Hisrich, R., & Peters, M. (1992). Entrepreneurship-Starting, Developing, and Managing a New Entreprise. Boston: Irwin.

Huq, R. (2010). Employee Empowerment: The Rethoric & The Reality (5th ed.). United Kingdom: Triarchy Press.

INE (2013). Anuário Estatístico de Portugal 2012. Lisboa: Instituto Nacional de Estatística, I.P.

Karaan, M. (2006). Re-imagining a future for South African agriculture, Agrkon, 45(3), 245–260.

Kreiser, P., Marino, L., & Weaver, M. (2002). Assessing the psychometric properties of the entrepreneurial orientation scale: a multi-country analysis. Entrepreneurship Theory and Practice., 26(4), 71-95.

Lashley, C., & Lee-Ross, D. (2003). Organizational Behavior for Leisure Service. Oxford: Elsevier Butterworth-Heinemann.

Lumpkin, G. T., & Dess, G. G. (1996). Clarifying the entrepreneurial orientation construct and linking it to performance. The Academic of Management Review, 21(1), 135-172.

Marôco, J. (2011). Análise de Equações Estruturais: Fundamentos teóricos, software & Aplicações. Pêro Pinheiro: ReportNumber, Lda.

Miller, D. (1983). The correlates of entrepreneurship in three types of firms. Management Science, 29(7), 770-791.

Monteiro, A.P., Soares, A.M., & Rua, O.L. (2017). Linking intangible resources and export performance: The role of entrepreneurial orientation and dynamic capabilities, Baltic Journal of Management, 12(3), 329-347.

Nunnally, J. C. (1978). Psychometric Theory. New York: McGraw-Hill.

Pestana, M. H., & Gageiro, J. N. (2010). Análise de dados para ciências socais: a complementaridade do SPSS (5a ed.). Lisboa: Edições Sílabo.

Pfeiffer, I., & Dumlop, J. (1990). Increasing productivity thought empowerment. Supervisory Management, 8-17.

Ras, P. J., & Vermeulen, W. J. V. (2012). Innovative business cases in the South Africa table grape and wine industry’s: developing the concept of empowerment entrepreneurship. World Review of Entrepreneurship, Management and Sust. Development, 8(4),456-477.

Rauch, A., Wiklund, J., Kumpking, G., & Frese, M. (2009). Entrepreneurial orientation and business performance: an assessment of past research and suggestions for the future. Entrepreneurial Theory and Practice, 34(5), 761-787.

Reinartz, W., Haenlein, M., & Henseler, J. (2009). An empirical comparison of the efficacy of covariance-based and variance-based SEM. International Journal of Research in Marketing, 26(4), 332–344.

Ro, H., & Chen, P.-J. (2011). Empowerment in hospitality organizations: customer orientation and organizational support. International Journal of Hospitality, 30(2), 422-428.

Robbins, T., Crino, M., & Frendendall, L. (2002). An integrative model of the empowerment. Human Resource Management Review, 12, 419-443.

Robison, P., Stimpson, J., Huefner, J., & Hunt, H. (1991). An attitude approach to the prediction of entrepreneurship. Entrepreneurship Theory & Practice, 15(4), 13-31.

Rodrigues, R. (2004). Orientação para o Mercado, Orientação Empreendedora e Desempenho nas PME industriais: Exploração da Relação entre Marketing e Empreendedorismo. Tese de Doutoramento. Universidade da Beira Interior, Covilhã.

Rua, O.L., & França, A. (2017). Assessing the relationship between Entrepreneurial Orientation, Reputational Resources and Absorptive Capability: A resource-based approach, Periodica Polytechnica Social and Management Sciences. doi.org/10.3311/PPso.10206

Sampaio, A. S. C. (2013). O impacto do empowerment do pessoal de contacto na satisfação do cliente. Tese de Mestrado em Gestão de Serviços. Universidade do Porto, Porto.

Samuel, L. (2014). O Contributo do Empreendedorismo Feminino no Empoderamento Socioeconómico da Mulher, estudo de caso (pemba, moçambique). Revista Elelectrónica de Investigação e Desenvolvimento, 2, 1-17. Disponível em http://reid.ucm.ac.mz/index.php/reid/article/view/26

Spinelli, M., & Canavos, G. (2000). Investigating the Relationship between employee e«satisfaction and guest satisfaction. The Cornell Hotel and Restaurant Administration Quarterly, 41 (6), 29-33.

Spreitzer, G. M. (1995). Psychological empowerment in the workplace: dimensions, measurement and validation. Academy of Management Journal, 1442-1465.

Spreitzer, G. M., Kizilos, M. A., & Nason, S. W. (1997). A dimensional analysis of the relationship between psychological empowerment and effectiveness satisfacion, and strain. Journal of Management, 23(5), 679-704.

Thomas, K., & Velthouse, B. (1990). Cognitive elements of empowerment: an interpretive model of intrinsic task motivation. Academy of Management Review, 15(4), 666-681.

Wall, T., Wood, S., & Leach, D. (2004). Empowerment and performance. International Review of Industrial and Organizational Psychology, 19, 1-44.

Wiklund, J. (1999). The sustainability of the entrepreneurial orientation performance relationship. Entrepreneurship: Theory & Practice, 24(1), 39–50.

Wilkinson, A. (1998). Empowerment: theory and practice. Personnel Review, 27(1), 40-56.

WTO (2015). Why Tourism? Recuperado em 02 julho, 2015 de http://www2.unwto.org/content/why-tourism.

Yang, C. W. (2008). The relationships among leadership styles, entrepreneurial orientation, and business performance. Managing Global Transitions, 6(3), 257-275.

Yukl, G. A., & Becker, W. S. (2006). Effective empowerment in organizations. Organization Management Journal, 3(3), 210-231.

Zhang, X., & Bartol, K. (2010). Linking empowering leadership and employee creativity: the influence of psychological empowerment, intrinsic motivation, and creative




ISSN 2183-5594

Indexing: GOOGLE SCHOLAR - LATINDEX - DRJI