Study of employee satisfaction towards e-HRM system

Puja Sareen


Purpose: Today technology underpins all the HR functions and can increase their effectiveness. After an in-depth study of the journey of traditional HR towards e-HRM, it can aptly be said that e-HRM helps to create competitive advantage and align the HR function more closely with corporate strategy. The present study finds a relationship between various demographic variables and level of satisfaction of employees (referred as End-users in the study) towards e-HRM system of their respective organizations.

Methodology: Research has been carried out in NCR of India. A sample of 182 (‘End-users’) respondents was taken into consideration. The data has been collected through a well drafted pre-tested questionnaire from three organizations which are in ‘List of top Indian organizations’ for the years 2010 and 2011.

Results: The results show that tenure, work experience and age has a significant relationship with the ‘level of satisfaction’ towards the e-HRM system for ‘End-users’ of selected organizations. However, there is no significant relationship of the ‘level of satisfaction’ with gender for ‘End-users’ of selected organizations.

Limitations: The research work also suffers from some limitations. The sample size is small. As the survey conducted is only confined to National Capital Region, results may vary if research is conducted in other parts of the world.

Originality: It is an original research work by the researcher wherein the questionnaire has been developed by the researcher and its reliability and validity has been established.


Keywords: HR, e-HRM, End-users, Level of satisfaction.




Título: "Estudo da satisfação dos funcionários em relação ao sistema de gestão de recursos humanos em linha"


Objetivos: Atualmente, a tecnologia sustenta todas as funções de RH e pode aumentar sua eficácia. Após um estudo aprofundado da jornada do RH tradicional em direção ao e-HRM, pode-se dizer apropriadamente que o e-HRM ajuda a criar vantagem competitiva e alinhar a função de RH com a estratégia corporativa. O presente estudo encontra uma relação entre várias variáveis demográficas e o nível de satisfação dos funcionários (referidos como Usuários finais no estudo) em relação ao sistema de gestão de recursos humanos em linha de suas respectivas organizações.

Metodologia: Pesquisa foi realizada na NCR da Índia. Uma amostra de 182 ("Usuários finais") foi levada em consideração. Os dados foram coletados por meio de um questionário pré-testado bem elaborado de três organizações que estão na "Lista das principais organizações indianas" para os anos de 2010 e 2011.

Resultados: Os resultados mostram que a posse, a experiência profissional e a idade têm uma relação significativa com o 'nível de satisfação' em relação ao sistema de gestão de recursos humanos em linha para 'Usuários finais' de organizações selecionadas. No entanto, não há uma relação significativa do "nível de satisfação" com o sexo para os "Usuários finais" de organizações selecionadas.

Limitações: O trabalho de pesquisa também sofre de algumas limitações. O tamanho da amostra é pequeno. Como a pesquisa realizada é restrita apenas à Região da Capital Nacional, os resultados podem variar se a pesquisa for realizada em outras partes do mundo.

Originalidade: é um trabalho de pesquisa original do pesquisador, em que o questionário foi desenvolvido pelo pesquisador e sua confiabilidade e validade foram estabelecidas.


Palavras-chave: RH, e-HRM, Usuários finais, Nível de satisfação.


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